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Insurance Claims ServicesContact Customer Login Agents Portal Menú Principal Insurance Auto Insurance Accident forgiveness Auto Glass repair program CAR EZ ePICS TeenSMART MotionSmart SM Property Insurance Property Insurance Restorationist Premier Living MAPFRE Select Home Restoration Program Home System protection Identity theft ePICS Homeowners Other Insurances Other Insurances Business Insurance Umbrella Insurance Motorcycle Insurance Watercraft / Boat / Yacht Recreational Vehicles Get a quote  Auto Insurance  Property Insurance Menú Principal Claims Claims Information Auto Claims Property Claims Travel Claims Catastrophe Assistance Claims Claims l Report a Claim  Send Claim Documents Services Services Car EZ (Repair shops) ePICS® MAPFRE Select Home Restoration Program ePICS® Program for Homeowners Menú Principal Customer Services Customer Services Commercial Risk Management Solutions - SafetyAdvisor® Commercial Auto Training Videos Find an Agent Manage your policy Make a Payment Policy and Billing FAQs Menú Principal Who we are Our HistoryValues Where we are MAPFRE Insurance Reviews Careers In the Community Fundación MAPFRE Corporate Social Responsibility and Sustainability Plan Communications Communications Blog Press Room Auto Claims Report a Claim HomeAuto Claims Reporting a Claim… the sooner, the better As soon as you can, please report your claim by doing one of the following: Contact us directly Click here to report your claim online Call your insurance agent Who is handling my claim? When you report your claim to us, our Claims Service Center Representatives will work with you to gather the initial claim information and will assign a Claim Representative to handle your needs. Additionally, a MAPFRE Insurance Appraiser will be assigned to inspect your vehicle and write a damage appraisal or you may qualify for one of MAPFRE’s expedited repair or appraisal options which are detailed below. CAR EZ ® MAPFRE Insurance and participating CAR EZ auto repair shops have partnered together to provide you with fast, convenient, and hassle-free service. Participating repair shops adhere to high professional standards, have excellent reputations, and share our desire to achieve excellence in customer service every time. How the MAPFRE Insurance CAR EZ Program Works You may have your vehicle repaired at the shop of your choice, however, participation in the CAR EZ Program allows for added benefits. Participating CAR EZ repair shops will: • Contact you within 24 hours. • Make arrangements to pick up your vehicle (if necessary). • Coordinate a rental car if applicable. • Complete the repairs to your vehicle and guarantee the work for as long as you own your vehicle. • Perform a thorough cleaning of your vehicle prior to returning it to you. • Provide exemplary customer service throughout the entire repair process. Benefits and Highlights of the MAPFRE Insurance CAR EZ Program You may have your vehicle repaired at the shop of your choice, however, participation in the CAR EZ Program allows for added benefits. Participating CAR EZ repair shops will: • Conveniently located repair shops. • Priority scheduling of repairs. • Direct payment from MAPFRE Insurance to the CAR EZ repair shop. • MAPFRE Insurance offers a Limited Lifetime Warranty on all CAR EZ repairs. For more information on the CAR EZ Program and participating shops in your area click here ePICS ® ​ ePICS is an enhanced service designed to deliver total satisfaction to our customers by eliminating the need to wait for an appraiser to set up an appointment to inspect your vehicle (excludes motorcycles and heavy equipment vehicles). Qualifications • Access to a smartphone or compatible mobile tablet. • Your vehicle is drivable and listed on your policy. Overview of Process • If you choose to utilize ePICS to expedite your appraisal, you will receive an email or text notification asking you to download the ePICS mobile app on your smartphone or tablet. • After you download the app, follow the instructions within the app to take and submit photos and a short video of your damaged vehicle. • Licensed appraisers will review your submission, contact you if there are any questions, and expedite your appraisal process. • In most cases, you will receive your damage appraisal via email within 24-48 hours without having to wait for an appraisal appointment to be scheduled. For more information on ePICS click here Damage Appraisal What if my vehicle was towed to a storage facility or tow yard? Please call us immediately if your car is at a storage or tow facility. Storage charges may be accruing daily, and we can help you with the determination of whether the car should be moved in order to lessen these charges. Can I begin repairs once the appraisal is completed? You may choose to begin repairs at that point. However, the initial damage appraisal is not a guarantee of payment. That is because the amount of the appraisal will be reduced by your chosen deductible, or by any damage listed on the appraisal that is not related to the loss. Your Claim Representative will verify the fault of the parties involved in the accident and the coverage available to you. What if my vehicle is deemed a Total Loss”? The MAPFRE Insurance Appraiser will make the determination if your vehicle is repairable or if it is a total loss.” Your total loss” settlement will be based on the Actual Cash Value of the vehicle minus the amount of your chosen deductible. Your claim will be transferred from your original Claim Representative to a Total Loss Claim Representative. Your Total Loss Claim Representative will determine the Actual Cash Value of your vehicle and contact you regarding the settlement of your total loss” claim. Repairs Where can I have my vehicle repaired? MAPFRE Insurance insureds are free to have their vehicle repaired at any auto repair shop of their choice. Bring the damage appraisal written by the MAPFRE Insurance Appraiser to your chosen shop. If the repair shop’s estimate is different from the one written by the MAPFRE Insurance Appraiser, our staff will work directly with your chosen shop to attempt to reach an agreed price. What if additional damage not included in the original appraisal is discovered while the vehicle is being repaired? Your original appraisal is for visible damage” seen during the inspection. Although every attempt is made to be as thorough as possible, additional hidden damage” is sometimes discovered during the repair process. If this happens, the repair facility should contact the original MAPFRE Insurance Appraiser who will then come to that facility to write a supplemental appraisal for any claim-related damage. Barnstable County Berkshire County Bristol County Essex County Hampden County Middlesex County Norfolk County Suffolk County Worcester County Can I rent a car? If your policy includes coverage for a substitute vehicle, and your vehicle is not drivable or in the shop for repairs, your Claim Representative will assist you in obtaining a rental vehicle. MAPFRE Insurance has a list of preferred rental companies you may wish to select from. Payment Will there be a deductible? Your Claim Representative will review what coverage is available for your claim. Once coverage is determined and the amount of your loss has been established, payments are made less the amount of your chosen deductible for that particular coverage part. * Please note: If there is another individual(s) responsible for the accident and the resulting damage to your vehicle, our staff will attempt to recover your deductible. We will contact the responsible party’s insurance carrier and provide the appropriate follow-up to attempt recovery of funds due to you as quickly as possible. When can I expect payment? If your vehicle is repairable, you can normally expect payment within 5 to 7 days after the appraisal is received. The entire process will normally take 7 to 12...